Gift vouchers, couples bookings, pre-pregnancy queries — spa calls need a calm, informed voice. Phena answers 24/7, books treatments around your real diary, and takes deposits without interrupting therapist sessions.
Therapists with hands in a client — phone ringing in the quiet room
Gift-voucher enquiries all through December
Pregnancy safety questions taking 15 minutes
Blue Light / corporate / NHS discount enquiries eating staff time
Book treatments, day packages and couples suites against real therapist availability
Sell gift vouchers and take payment (Stripe / Clearpay) on the phone
Triage pregnancy and medical queries safely to the right therapist
Handle Blue Light / NHS / corporate discount enquiries accurately
The UK spa template is written against UK regulation and terminology. Edit or extend any item in your dashboard.
Yes — the UK spa template asks which trimester, flags which treatments aren't suitable (heat treatments, body wraps, certain essential oils), offers the pregnancy-safe 45 / 75-minute massage with Mama Mio, and always books a therapist properly qualified for prenatal work. Agent refuses to advise anything clinically outside its remit.
Yes — the agent takes the amount, recipient details, delivery preference (email or post), and payment via Stripe or Clearpay (on vouchers £100+). SMS-confirms to both buyer and recipient, with the voucher code.
Yes — 18+ in thermal / treatment rooms, 16+ with parent for express facials / manicures, couples suites available. The template enforces your rules without awkward day-of conversations.
Yes — template explains your Blue Light 15% weekday-off-peak discount, corporate wellness packages (10+ staff from £85pp), and membership option. Exactly the right rate for exactly the right caller.
Yes — the template loads your professional brand partners and retail products. First-time callers hear specifics ("we use Elemis on facials, Decléor body work, Neal's Yard essential oils") rather than a vague answer.
Yes — Phena pushes bookings into Phorest, Fresha, Mindbody, Ovatu and Timely in real time. Real diary, real availability, real-time booking.
Set up your spa phone agent in under 10 minutes. No credit card required.
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