Gift vouchers, couples bookings, pre-pregnancy queries, spa calls need a calm, informed voice. Phena answers 24/7, books treatments around your real diary, and takes deposits without interrupting therapist sessions.
Therapists with hands in a client, phone ringing in the quiet room
Gift-voucher enquiries all through December
Pregnancy safety questions taking 15 minutes
Blue Light / corporate / NHS discount enquiries eating staff time
Book treatments, day packages and couples suites against real therapist availability
Sell gift vouchers and take payment (Stripe / Clearpay) on the phone
Triage pregnancy and medical queries safely to the right therapist
Handle Blue Light / NHS / corporate discount enquiries accurately
The UK spa template is written against UK regulation and terminology. Edit or extend any item in your dashboard.
Yes, the UK spa template asks which trimester, flags which treatments aren't suitable (heat treatments, body wraps, certain essential oils), offers the pregnancy-safe 45 / 75-minute massage with Mama Mio, and always books a therapist properly qualified for prenatal work. Agent refuses to advise anything clinically outside its remit.
Yes, the agent takes the amount, recipient details, delivery preference (email or post), and payment via Stripe or Clearpay (on vouchers £100+). SMS-confirms to both buyer and recipient, with the voucher code.
Yes, 18+ in thermal / treatment rooms, 16+ with parent for express facials / manicures, couples suites available. The template enforces your rules without awkward day-of conversations.
Yes, template explains your Blue Light 15% weekday-off-peak discount, corporate wellness packages (10+ staff from £85pp), and membership option. Exactly the right rate for exactly the right caller.
Yes, the template loads your professional brand partners and retail products. First-time callers hear specifics ("we use Elemis on facials, Decléor body work, Neal's Yard essential oils") rather than a vague answer.
Yes, Phena pushes bookings into Phorest, Fresha, Mindbody, Ovatu and Timely in real time. Real diary, real availability, real-time booking.
Set up your spa receptionist in under 2 minutes. No credit card required.
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