Boiler breakdowns don't wait for opening hours. Phena answers every call, triages no-heat emergencies, books services and explains the Boiler Upgrade Scheme — with a Gas Safe-aware knowledge base.
First cold snap = phone meltdown
No-heat calls going to voicemail and losing out to British Gas
Landlord CP12 chasers ringing on repeat
Heat-pump enquirers wanting BUS-grant eligibility on the first call
Triage no-heat / no-hot-water emergencies and SMS-page you with context
Book annual services and keep warranties valid
Quote boiler install ranges, heat-pump installs, and BUS grant eligibility
Handle landlord CP12 renewals with diary-based reminders
The UK heating engineer template is written against UK regulation and terminology. Edit or extend any item in your dashboard.
Yes — the agent immediately gives the caller the National Gas Emergency number (0800 111 999), tells them to open windows and leave the property if the smell is strong, and SMS-pages you with the address for follow-up once the gas board has made the property safe. It never tries to diagnose a suspected leak over the phone.
Yes — the agent can explain the £7,500 BUS grant for air-source heat pumps and £5,000 for biomass, including the EPC / loft-insulation eligibility rules and the MCS-installer requirement. If someone wants a proper quote it books a survey.
Yes — thermostat set to ON, pressure 1.0–1.5 bar, any fault code on the display, condensate pipe frozen outside. The agent walks the caller through the checks and only books a visit if the problem persists. Saves you dispatching to an easy thermostat-off situation.
Yes — you set your accredited brands in the dashboard (Worcester Bosch, Vaillant, Ideal, Viessmann are all pre-filled in the UK template). The agent only quotes the brands you actually fit, and can explain which suits the caller's property.
Yes — any landlord job you book rolls 12 months forward. Phena rings / SMSes the landlord and books the renewal before the old certificate expires. No letting-agent chaser calls.
Phena is built for one-person sole traders through to 50-engineer firms. Starter is $29/month for a single location — about £23/month. You get 24/7 cover, never pay per-minute, and can scale plan when you grow.
Set up your heating engineer phone agent in under 10 minutes. No credit card required.
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