Boiler breakdowns don't wait for opening hours. Phena answers every call, triages no-heat emergencies, books services and explains the Boiler Upgrade Scheme, with a Gas Safe-aware knowledge base.
First cold snap = phone meltdown
No-heat calls going to voicemail and losing out to British Gas
Landlord CP12 chasers ringing on repeat
Heat-pump enquirers wanting BUS-grant eligibility on the first call
Triage no-heat / no-hot-water emergencies and SMS-page you with context
Book annual services and keep warranties valid
Quote boiler install ranges, heat-pump installs, and BUS grant eligibility
Handle landlord CP12 renewals with diary-based reminders
The UK heating engineer template is written against UK regulation and terminology. Edit or extend any item in your dashboard.
Yes, the agent immediately gives the caller the National Gas Emergency number (0800 111 999), tells them to open windows and leave the property if the smell is strong, and SMS-pages you with the address for follow-up once the gas board has made the property safe. It never tries to diagnose a suspected leak over the phone.
Yes, the agent can explain the £7,500 BUS grant for air-source heat pumps and £5,000 for biomass, including the EPC / loft-insulation eligibility rules and the MCS-installer requirement. If someone wants a proper quote it books a survey.
Yes, thermostat set to ON, pressure 1.0–1.5 bar, any fault code on the display, condensate pipe frozen outside. The agent walks the caller through the checks and only books a visit if the problem persists. Saves you dispatching to an easy thermostat-off situation.
Yes, you set your accredited brands in the dashboard (Worcester Bosch, Vaillant, Ideal, Viessmann are all pre-filled in the UK template). The agent only quotes the brands you actually fit, and can explain which suits the caller's property.
Yes, any landlord job you book rolls 12 months forward. Phena rings / SMSes the landlord and books the renewal before the old certificate expires. No letting-agent chaser calls.
Phena is built for one-person sole traders through to 50-engineer firms. Starter is £29/month for a single location. You get 24/7 cover, never pay per-minute, and can scale plan when you grow.
Set up your heating engineer receptionist in under 2 minutes. No credit card required.
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