Every missed call is a lost job. Phena answers 24/7, handles emergency callouts, books routine work and gives boiler quotes — with a knowledge base written against Gas Safe and WaterSafe regulation.
Missing emergency calls while on a job
Can't answer between 5pm and 9am — that's when burst pipes happen
Callers going elsewhere after 30 seconds of voicemail
Fielding "are you Gas Safe?" and "what's the callout fee?" twenty times a day
Route emergency callouts (burst pipes, gas leaks) straight to you, with a written summary
Book routine service — drain clearance, boiler repair, tap replacement
Quote callout fees, service rates and boiler install ranges with no guesswork
Confirm bookings by SMS and send day-before reminders
The UK plumber template is written against UK regulation and terminology. Edit or extend any item in your dashboard.
Yes. Phena confirms the emergency (burst pipe, gas leak, no hot water), gets the address and property type, and SMS-pages you within 10 seconds with a full summary. It also gives the caller a realistic ETA based on your hours so they don't ring the next plumber.
Yes — the UK plumber template ships with pre-written answers about Gas Safe registration, WaterSafe / WRAS approval, CP12 Landlord Gas Safety Certificates, and the Boiler Upgrade Scheme. You can edit any answer in the dashboard.
Phena answers in under 2 seconds. It triages the call, classifies it as an emergency vs. routine, gives the caller realistic expectations about out-of-hours pricing, and SMS-pages you if you want to accept. If you're not on call, it books them in for the morning with a confirmed slot.
Yes — Phena respects your hours and rate schedule. Weekday callouts quote at £75, evenings and weekends quote at £150 (or whatever you set). The agent always reads the current rate, never a cached one.
No. Three options: (1) forward your existing number to Phena, (2) use a new UK number Phena provisions in the dashboard (24-hour Twilio regulatory bundle required), or (3) point an existing Twilio number at Phena. Forwarding is the most common — your customers keep dialling the number they know.
Moneypenny and alldayPA charge £150–500/month for human-answered calls. Phena starts at $29/month for a solo trader, scales to multiple vans, and is 24/7 without a per-minute fee. See our comparison at /compare/moneypenny.
Yes — the underlying speech-to-text is trained on British English including Welsh, Scottish, Geordie, Scouse and West Country accents. When transcription is fuzzy, the agent asks a natural clarifying question rather than pretending to understand.
Set up your plumber phone agent in under 10 minutes. No credit card required.
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