Dinner rush, 40 covers, kitchen printer dinging — and the phone won't stop ringing. Phena answers 24/7, books tables, explains the allergen menu, and takes private-hire deposits without a staff member leaving the floor.
Bookings calls during service — nobody can pick up
Repeat questions about hours, allergens, parking, dog-friendliness
Private-hire enquiries that need a deposit but nobody to take it
Sunday-lunch bookings flooding Friday morning
Book tables with real diary availability (OpenTable / ResDiary / Google)
Answer allergen, dietary and Natasha's Law questions accurately
Take private-hire deposits and confirm by SMS
Handle group bookings with deposit policy applied automatically
The UK restaurant template is written against UK regulation and terminology. Edit or extend any item in your dashboard.
Yes — for bookings of 6+ (or any group size you configure) the agent takes a card, charges the deposit via Stripe / GoCardless, and confirms by SMS. Deposits go against the final bill on the night, per the UK restaurant template's default policy. You can edit the amount and refund rules.
Yes — the template references the 14 statutory allergens and your PPDS labelling. When a caller flags a severe allergy the agent always passes the detail to the chef as part of the booking, never "it'll be fine on the night".
Yes — configure your rules once (dogs in bar only, children up to 8pm, over-12s after 8pm) and every caller gets the right answer. No more awkward "we said yes but..." conversations.
Yes — Phena uses real diary availability from OpenTable, ResDiary, SevenRooms and ResMio. No double-bookings, no walk-in surprises.
Yes — the template explains the 12.5% discretionary charge, that it's optional and passed in full to front-of-house under the Employment (Allocation of Tips) Act 2023. Transparent answers before the bill lands.
Yes — the agent can take direct takeaway orders (call-in / collection) during kitchen hours, or direct callers to your Deliveroo / UberEats / Just Eat listing. Respects the last-order-time cut-off automatically.
Set up your restaurant phone agent in under 10 minutes. No credit card required.
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