Extensions, loft conversions, full refurbs — every one starts with a phone call. Phena qualifies leads, books consultations and captures project briefs with an FMB / TrustMark-aware knowledge base.
Every missed enquiry is 10k–100k of work walking to the next builder
Tyre-kickers burning 20 minutes on the phone before you find out their budget
Planning / building regs / party wall questions every single call
Struggling to capture leads while on-site managing a build
Qualify leads — project type, budget, timeline, location — before booking a site visit
Book design consultations and initial site visits into your diary
Explain Planning Permission, Building Regs and Party Wall obligations
Capture project briefs in structured form and SMS them through to you
The UK builder template is written against UK regulation and terminology. Edit or extend any item in your dashboard.
Yes — the agent asks about project type, rough budget, timeline, postcode and ownership status, and scores the lead before it reaches you. You decide the thresholds (e.g. only book in leads over £30k in your service area). Unqualified callers get polite referral information.
Yes — the UK builder template explains the 2-month notice requirement, what triggers a party wall surveyor, and how Party Wall Awards work. Callers get a clear, accurate answer instead of "I'll have to check with the boss".
Yes — pre-written answers cover Permitted Development limits (4m detached / 3m terraced single-storey rear), Lawful Development Certificates, Building Control, Approved Inspectors and the 10-year structural warranty options. You can edit any answer if your approach differs.
Yes — Phena integrates with PowerProject, Builder Trend, CoConstruct and Asana. Every qualified lead lands in your system with the project brief, budget band and a transcript of the call.
Yes — you can load CIS verification and deduction-rate policies into the knowledge base. Sub-contractors get accurate answers on payment terms, UTR checks and deduction rates without pulling you off-site.
A human service (Moneypenny, alldayPA) charges £150–500/month and still can't qualify projects against your specific criteria. Phena asks the qualification questions YOU set, every call, 24/7, from $29/month. See /compare/moneypenny.
Set up your builder phone agent in under 10 minutes. No credit card required.
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