Built for UK estate agents·All industries

AI Phone Agent for UK Estate Agents

Rightmove enquiries after 5pm, vendors wanting instant valuations, tenants chasing Right to Rent — every missed call costs a listing. Phena answers 24/7 with a UK-native knowledge base covering TPO redress, EPC rules, stamp duty and leasehold.

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The problem

Sound familiar?

Rightmove and Zoopla enquiries peak between 6pm and 10pm when you're closed

Vendors ringing three agencies at once — first to answer wins

Tenants chasing Right to Rent paperwork the week tenancy starts

Leasehold / ground rent / EPC questions every enquiry

The solution

What Phena does for UK estate agents

Book viewings from Rightmove / Zoopla leads in real time, 24/7

Capture valuation requests with property details ready for the valuer

Explain stamp duty, leasehold, EPC, shared-ownership basics accurately

Route lettings enquiries to the right team (tenant vs landlord, new tenancy vs renewal)

Pre-configured

Ready out of the box

The UK estate agent template is written against UK regulation and terminology. Edit or extend any item in your dashboard.

Services your agent can book

  • Sole agency sales fee (1.2% + VAT, no-sale-no-fee)
  • Multi-agency sales fee (1.8% + VAT)
  • Tenant-find lettings (from 8% + VAT of first year's rent)
  • Full management lettings (from 12% + VAT of monthly rent)
  • EPC commissioning (£85, ready in 48 hours)

FAQs your agent can answer

  • Are you a member of a redress scheme?
  • What commission do you charge to sell my house?
  • Do I need an EPC before I can list?
  • What's the stamp duty position for buyers right now?
Questions UK estate agents ask

Everything you need to know

Yes — the agent answers within 2 seconds, takes the caller's contact details, the property of interest (address or Rightmove reference), and books a viewing from your live diary. It SMS-confirms the viewer and SMS-pages you with a summary. No more competing with agents who do answer.

Yes — the template references your TPO / Propertymark (ARLA / NAEA) membership, Client Money Protection, and directs complaints to the correct free-ADR route. Compliant answers without you writing them.

Yes — the template carries the 2025+ UK SDLT thresholds (£125k home-mover nil-rate, £300k first-time buyer up to £500k, 5% additional-dwelling surcharge, 2% non-UK resident surcharge) and recommends the caller confirm with a solicitor. Update the numbers any time HM Treasury moves the thresholds.

Yes — the agent can reel off the must-haves: valid EICR (5-yearly, 28-day unsatisfactory remedy), annual CP12, smoke alarms each storey + CO alarm per fuel-burning room, EPC E+, 30-day deposit protection, How to Rent guide served. Exactly the right answer, every call.

Yes — template explains LISA rules (£4k/yr contributions, 25% bonus, property up to £450k), and Shared Ownership 25–75% purchase mechanics. For anything requiring regulated advice the agent books a callback from a qualified adviser.

Yes — Phena pushes leads and bookings into Reapit, Dezrez, Jupix, Alto and OpenView via API. Your CRM is always current without manual entry.

Ready to stop missing calls?

Set up your estate agent phone agent in under 10 minutes. No credit card required.

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