Regular cleans, end-of-tenancy, deep cleans, commercial contracts — all enquiries, zero missed. Phena answers 24/7, quotes from your price list, and books cleaners into live-availability slots.
Cleaning while in someone's house = can't answer the phone
End-of-tenancy callers need a number today, not tomorrow
DBS / insurance questions on every enquiry
One-off vs regular pricing confusion costing conversions
Quote regular, deep and end-of-tenancy cleans from your price list
Book one-off cleans and set up recurring standing-order bookings
Answer DBS, insurance and product questions confidently
Handle commercial enquiries and schedule site-survey callbacks
The UK cleaning service template is written against UK regulation and terminology. Edit or extend any item in your dashboard.
Yes — the UK cleaning template quotes the right price band (1-bed £180 up to 4-bed £380), explains the deposit guarantee (return and re-clean within 48 hours if the agent flags cleanliness), and offers optional carpet cleaning / oven clean add-ons. Callers get a real number on the phone.
Yes — the agent confirms Enhanced DBS checks, £5m public liability, £10m employer's liability, and £50k valuables cover. BICSc membership and Safecontractor accreditation are in the template where applicable.
Yes — if you're a Living Wage Employer the template explains the rate (£12.60 outside London, £13.85 inside), plus travel-time pay and holiday pay. Ethical households and commercial clients hear the answer they were looking for.
Yes — for weekly or fortnightly bookings the agent explains the monthly-in-arrears standing-order payment method and schedules the first clean. Saves you the awkward payment conversation on every call.
Yes — you can load separate price sheets and FAQ sets. Phena asks early whether the caller is domestic or commercial and routes accordingly. Commercial enquiries trigger a site-survey callback rather than a quote-on-the-phone.
Yes — the agent checks your 48-hour cancellation policy, offers the next available slot, and SMS-confirms. You don't lose the customer or get stuck with a last-minute gap.
Set up your cleaning service phone agent in under 10 minutes. No credit card required.
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