Regular cleans, end-of-tenancy, deep cleans, commercial contracts, all enquiries, zero missed. Phena answers 24/7, quotes from your price list, and books cleaners into live-availability slots.
Cleaning while in someone's house = can't answer the phone
End-of-tenancy callers need a number today, not tomorrow
DBS / insurance questions on every enquiry
One-off vs regular pricing confusion costing conversions
Quote regular, deep and end-of-tenancy cleans from your price list
Book one-off cleans and set up recurring standing-order bookings
Answer DBS, insurance and product questions confidently
Handle commercial enquiries and schedule site-survey callbacks
The UK cleaning service template is written against UK regulation and terminology. Edit or extend any item in your dashboard.
Yes, the UK cleaning template quotes the right price band (1-bed £180 up to 4-bed £380), explains the deposit guarantee (return and re-clean within 48 hours if the agent flags cleanliness), and offers optional carpet cleaning / oven clean add-ons. Callers get a real number on the phone.
Yes, the agent confirms Enhanced DBS checks, £5m public liability, £10m employer's liability, and £50k valuables cover. BICSc membership and Safecontractor accreditation are in the template where applicable.
Yes, if you're a Living Wage Employer the template explains the rate (£12.60 outside London, £13.85 inside), plus travel-time pay and holiday pay. Ethical households and commercial clients hear the answer they were looking for.
Yes, for weekly or fortnightly bookings the agent explains the monthly-in-arrears standing-order payment method and schedules the first clean. Saves you the awkward payment conversation on every call.
Yes, you can load separate price sheets and FAQ sets. Phena asks early whether the caller is domestic or commercial and routes accordingly. Commercial enquiries trigger a site-survey callback rather than a quote-on-the-phone.
Yes, the agent checks your 48-hour cancellation policy, offers the next available slot, and SMS-confirms. You don't lose the customer or get stuck with a last-minute gap.
Set up your cleaning service receptionist in under 2 minutes. No credit card required.
Start your free trial