Your stylists should be cutting, colouring and foiling — not interrupting a client to answer the phone. Phena books appointments, explains patch-test rules, and handles rescheduling for every NHBF / HABIA-member salon.
Stylist mid-cut when the phone rings — awkward every time
48-hour patch-test rule repeated 20 times a day
Cancellations costing you the slot entirely
Bridal enquiries wanting same-day call-backs during peak wedding season
Book cut, colour, highlights and treatment appointments
Schedule 48-hour colour patch-tests automatically before colour appointments
Handle rescheduling with card-on-file cancellation policy
Capture bridal enquiries with trial booking and mobile-venue options
The UK hair salon template is written against UK regulation and terminology. Edit or extend any item in your dashboard.
Yes — whenever a colour service is booked, the UK salon template automatically books a free 2-minute patch-test appointment at least 48 hours before. The agent explains why (HSE PPD alert, insurance requirement) so clients never show up without a valid test.
Yes — the template defaults to pricing by hair length and service, not gender. If you'd rather price by gender, toggle the dashboard setting. Consistent, modern, and avoids the awkward pricing-by-label conversation.
Yes — the agent asks wedding date, venue postcode, number of bridesmaids, and whether you're doing mobile or in-salon. It books the trial 4–8 weeks out and blocks the on-the-day slot. Peak Saturdays May–September fill 12 months ahead.
Yes — for bookings over £50 the agent takes a card at booking, references your policy (48hr no charge, <48hr 50%, no-show 100%), and SMS-confirms with the policy attached. Protects you from walk-away revenue.
Yes — template flags when an Afro / textured-hair appointment is needed, allocates more time (2.5–4 hours) and routes to the stylist qualified in NVQ Afro Type Hair. Avoids under-booking or wrong-stylist allocations.
Yes — Phena pushes bookings and client notes into Treatwell, Phorest, Salon Iris, Fresha and Timely. Your booking diary stays in sync.
Set up your hair salon phone agent in under 10 minutes. No credit card required.
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