From EICRs to EV-charger installs, Phena answers every call, books diagnostics, and explains NICEIC and Part P to callers — so you're not losing leads while you're up a ladder.
Losing leads to voicemail during rewire days
Repetitive "are you NICEIC?" and "what's an EICR?" enquiries
Emergency callers hanging up after one ring
Landlords chasing EICRs the week the tenancy starts
Book EICRs, consumer-unit upgrades, and fault-finding visits
Quote EV charger installs and explain the OZEV grant for flats / rentals
Explain Part P notification and your NICEIC coverage to first-time callers
Triage after-hours calls for total-power-loss or burning smells
The UK electrician template is written against UK regulation and terminology. Edit or extend any item in your dashboard.
Yes — the UK electrician template answers the common landlord questions: why the Electrical Safety Regulations 2020 require one every 5 years for rented property, what happens if the report is Unsatisfactory, what C1/C2/C3 codes mean, and the 28-day remediation window. Answers come from your knowledge base so nothing is hallucinated.
Yes — the UK template is pre-loaded with the OZEV chargepoint grant rules (£350 off for flats and rental properties, houses with on-drive parking no longer grant-eligible). Update the template any time the grant changes and the agent starts quoting the new rules immediately.
Yes. The agent classifies the intent ('smell of burning', 'tripping RCD', 'loss of power to whole house') and SMS-pages you within seconds with the address, property type and a sentence of context. Non-emergencies get booked into the next-available slot.
Yes — you can configure multiple price sheets. The agent asks whether the caller is a domestic customer or a trade client and quotes from the right sheet. Trade pricing can require a callback for verification before being confirmed.
Yes — Phena pushes bookings straight into ServiceM8, Tradify, Jobber, Powered Now and Commusoft via their APIs. Job number and caller details land in your field-service app the moment the call ends.
UK human answering services charge £150–500/month with per-minute fees on top. Phena starts at $29/month with no per-minute fees, runs 24/7, and books straight into your job-management system. See /compare/moneypenny for a side-by-side.
Set up your electrician phone agent in under 10 minutes. No credit card required.
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