NHS band enquiries, Denplan queries, Invisalign consults, and the dozen daily "are you taking new patients?" calls. Phena answers them all, books appointments, and keeps your front desk doing clinical work.
Front desk drowning in "do you accept my insurance?" calls
New-patient enquiries going to voicemail and the caller moving on
Insurance, Denplan and NHS-band questions taking 10 minutes each
No-shows costing £75–300 per empty slot
Book check-ups, hygiene visits and new-patient consultations
Explain NHS band charges (Band 1 £26.80, Band 2 £73.50, Band 3 £319.10) and exemptions
Handle Denplan, Bupa and Simplyhealth enquiries and route accordingly
SMS appointment reminders and collect reschedule requests out-of-hours
The UK dental practice template is written against UK regulation and terminology. Edit or extend any item in your dashboard.
Yes — the UK dentist template pre-loads the 2025 NHS charges (Band 1 £26.80, Band 2 £73.50, Band 3 £319.10), the exemption criteria (under 18, pregnant or new mother, HC2 certificate, certain benefits) and what each band covers. Patients get a clean answer instead of being told to check the website.
Yes — you configure which plans your practice accepts, and Phena tells the caller which insurers you bill directly vs reimburse. It also explains co-payments and provides your insurer-registered practice number when asked.
Yes — Phena does not store clinical records. Conversation transcripts are retained for your review only, with configurable retention (30 / 90 / 365 days). For any call that touches clinical history the agent books an appointment rather than advising over the phone.
Yes — the template ships with UK out-of-hours guidance: knocked-out tooth in milk + ring us / NHS 111, severe swelling / bleeding → A&E, pain → 111 for the local OOH emergency dental service. The agent never attempts clinical advice, just safe triage.
Yes — Phena sends SMS confirmations at booking, 48-hour reminders, and 24-hour reminders with a one-tap reschedule link. UK dental no-shows typically drop from 8–12% down to 2–4% with full reminder coverage.
Yes — the template covers clear-aligner pricing (Invisalign Lite £2,400, Comprehensive £3,800), the UK whitening rules (6% hydrogen peroxide max, GDC-registered only), and finance options like Chrysalis 0% over 12 months.
Yes — Phena integrates with SOE / Exact, Dentally, Kiroku and iSmile. Appointments booked by the agent appear in your PMS the moment the call ends.
Set up your dental practice phone agent in under 10 minutes. No credit card required.
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