Every call.
Answered.
Phena picks up when you can't. It answers questions, books jobs into your diary and passes anything tricky to you, day and night. No menus, no voicemail, no lost work.
Every missed call is a customer calling your competitor.
You're on a job. In a meeting. With a customer. The phone rings and nobody answers. Phena does.
Up and running in 2 minutes
Configure your profile
Add your services, hours, prices and FAQs, or let us read them from your website. Phena only says what you've told it.
Connect your phone
Forward your existing number or get a new one. Setup takes under 2 minutes.
Start taking calls
Phena picks up in under 2 seconds, handles bookings, and hands off to you with full context when needed.
Call Phena right now.
No signup needed.
Dial our demo line and pretend you're a customer. Ask about services, book an appointment or test the handover. It's all live.
Why Phena beats the alternatives
| Feature |  hena | Voicemail | IVR | Human |
|---|---|---|---|---|
| Answers 24/7 | ||||
| Natural conversation | ||||
| Books appointments | ~ | |||
| Answers questions from your knowledge base | ||||
| Transfers to humans with full context | ||||
| Never gets sick or takes days off | ||||
| Captures every call | ~ | ~ | ~ | |
| Scales to 10+ calls simultaneously | ||||
| Monthly cost | £29 | £0 | £50+ | £2,500+ |
How much are missed calls costing you?
Typical: 35-50% of missed calls become bookings with Phena
Pre-configured for what you do
Templates with common services, FAQs, and conversation flows ready to go.
Don't take our word for it. Call it.
Our demo line is the same software your customers would reach. Ask awkward questions. Interrupt it. Try to catch it out.
Full transcript and recording of every conversation, in your dashboard as the call ends.
The agent only states facts from your own setup. If it does not know, it says so and takes a message.
Anything unusual comes to you with a summary and the caller’s details. Nothing important slips past.
Plain pricing. No per-call fees.
If it saves you one job a month, it has paid for itself.
Starter
Solo operators
- 1 location
- 100 call minutes/mo
- 50 bookings/mo
- Email notifications
- Unlimited FAQs
Professional
Growing businesses
- Up to 3 locations
- 400 call minutes/mo
- 200 bookings/mo
- SMS + email alerts
- Voice cloning
- Call analytics
- API access
Scale
Multi-location
- Up to 10 locations
- 900 call minutes/mo
- 1,000 bookings/mo
- Voice cloning
- Priority support
- Advanced analytics
- Dedicated onboarding
Enterprise
Franchises & custom
- Unlimited businesses & locations
- Franchise support
- Custom workflows
- On-prem / private cloud
- SSO & SAML
- White-label
- Custom SLA
- Dedicated account manager
Everything you need to know
Phena only answers from the details you give it. If it doesn't know something, it says so and offers to take a message or put the caller through to you. It never guesses. You can read every call afterwards and add anything it was missing.
For routine calls, yes: bookings, common questions and after-hours cover. For anything that needs your judgement, like a complaint or an unusual request, Phena passes the call to you with a summary of what the caller wants. Think of it as a first line that never gets tired, not a replacement for you.
About 2-5 minutes. Add your services, hours, prices, and FAQs in the dashboard, connect your phone number (new Twilio number or forward your existing one), and Phena starts taking calls. No code required.
Phena sounds natural and introduces itself by name, like "Hi, I'm Lisa from Mike's Plumbing". Many callers don't realise, but we recommend being upfront. You can set the greeting to say it's an AI assistant if you prefer.
Phena has zero hallucination tolerance. It only states facts from your configured knowledge base. If information is missing or ambiguous, it transfers to you rather than guess. Every call is recorded and transcribed for review.
Phena supports US, UK, France, and Germany with locale-aware voice, language, and call-forwarding codes. UK businesses need a Twilio regulatory bundle (24-hour approval). French mobile numbers can't be used for AI agents under ARCEP rules, so use a local or toll-free number there. German businesses need a commercial register extract.
Yes. No contracts, no hidden fees. Cancel from your dashboard and your subscription ends at the current billing period.
Three options: (1) point your existing Twilio number to Phena, (2) set up call forwarding from your current number to a new Phena number, or (3) get a new number entirely. Forwarding is the most common choice: your callers dial the number they already know and Phena picks up.
Phena warns you as you get close to your limit, and we never bill you extra without asking. Once the limit is reached, calls go to voicemail with a transcript sent to your dashboard and email, and you choose whether to upgrade.
Stop losing customers
to missed calls.
Set up takes about ten minutes. Your next missed call could be the last one.
No credit card required · 14-day free trial · Cancel anytime