Classes filling, memberships renewing, tours requested — the phone never stops. Phena answers 24/7, handles the 14-day cooling-off period, and books inductions so instructors stay on the floor.
Instructor pulled out of a class to answer the phone
Members ringing to freeze / cancel and no front-desk available
Class bookings and waitlists needing human intervention
Cooling-off / Consumer Contracts Regulations questions from anxious new joiners
Book classes, waitlists, and first-visit inductions
Explain membership tiers, off-peak, corporate and pass programmes
Handle the Consumer Contracts 14-day cooling-off period correctly
Process membership freezes, medical holds and cancellations
The UK fitness studio template is written against UK regulation and terminology. Edit or extend any item in your dashboard.
Yes — the UK fitness template correctly explains the Consumer Contracts Regulations 2013 cooling-off period: 14 days if signed up online / by phone, pro-rata for actively used days, waived on in-person signups unless otherwise requested. Answer is accurate every time.
Yes — integrates with Mindbody, Glofox, TeamUp, ClubRight, and Fitogram. Classes can be booked up to 7 days ahead, with waitlists, cancellation windows (2+ hours), and no-show tracking (3 no-shows in 30 days = 7-day suspension).
Yes — the template carries the pass-provider list (Hussle, Gympass, MoveGB, ClassPass, Vitality, MyClubHub) so callers with a pass know instantly whether you accept it, what ID they need, and when to arrive.
Yes — Phena recognises when a caller is a brand-new member and books the 45-minute induction alongside the first class / gym visit. Critical for insurance and member retention.
Yes — the agent collects the reason (holiday, travel, medical, injury), applies your freeze policy (up to 12 weeks / year in 2-week blocks for £10/mo admin, or free with GP note), and SMS-confirms. No waiting for a human.
Yes — the template references your CIMSPA-registered instructors (or REPs legacy), qualification levels, and insurance. Reassures fitness-savvy callers quickly.
Set up your fitness studio phone agent in under 10 minutes. No credit card required.
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