A new enquiry that reaches voicemail rings the next firm on the list. Phena answers 24/7, takes the details a fee earner actually needs, runs the conflict question before anyone gives advice, and never pretends to be a lawyer.
New enquiries arriving while everyone is in court or with a client
Existing clients ringing to chase a conveyancing file, twice a week each
"Do I have a case?" callers who need twenty minutes before they can be helped
Injury and family enquiries coming in at 9pm and going elsewhere by morning
Qualify new enquiries by matter type and book the right fee earner
Take the other side's name up front so the conflict check can run before advice
Answer fee questions, fixed fees, hourly rates, VAT and disbursements, accurately
Take messages for a named solicitor with a written summary in your inbox
The UK solicitor template is written against UK regulation and terminology. Edit or extend any item in your dashboard.
No, and that is the first thing the UK template teaches it. Asked whether someone has a case, it says it is not able to advise, that guessing would do them a disservice, and offers the next consultation slot. It answers process and price questions, which is what most callers actually want, and hands the law to a solicitor.
It collects what the check needs, the other party's name, and tells the caller why it is asking. The check itself stays with you: the details arrive with the enquiry so a fee earner can clear it before the appointment rather than discovering the problem in the room.
It quotes what you tell it and nothing else. The UK template is written around fixed fees for conveyancing, wills and probate, hourly rates for family and disputes, VAT at 20% stated separately, and disbursements listed rather than buried. It never guesses a figure it has not been given.
The honest answer: that legal aid is now very limited, that it may still be available for family cases with evidence of domestic abuse, care proceedings, mental health and asylum, and that a solicitor will confirm at the first appointment. Callers who are not eligible find out early rather than after an appointment.
What a caller says on the phone is kept to the firm, and the template tells them to keep it brief and save the detail for the solicitor, which is the right advice for them as well as for you. Privilege attaches to what they discuss with a solicitor, and the agent does not pretend otherwise.
Yes. A court date, filing deadline or exchange inside the week is captured as a field and marks the enquiry for review, so it reaches you as an alert rather than sitting in a list with everything else.
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