MOT, service, diagnostics — every call is a booking. Phena answers on the first ring, checks MOT due dates on DVSA, books the slot, and explains warranty / Block Exemption so callers understand they can service with you.
Mechanics dragged off the bench to answer the phone
Customers not understanding they can service outside the dealer
MOT reminder calls clogging up morning peak
Estimates over the phone tying up 10 minutes per call
Book MOTs with DVSA-aware reminder timing (up to a month before expiry, no lost days)
Quote standard services (interim, full, MOT + service combo) with your exact prices
Explain Block Exemption Regulation so callers know their warranty stays valid
Handle courtesy-car requests and collection-drop-off bookings
The UK garage template is written against UK regulation and terminology. Edit or extend any item in your dashboard.
Yes — you can enable a DVSA VES lookup so the agent takes the registration, checks the public DVSA record, and books the MOT before expiry. It also explains the rule that booking within the last month (minus a day) doesn't shorten your next MOT — so customers don't cut it fine.
Yes — the UK garage template pre-loads a clear, accurate explanation of EU Block Exemption 461/2010 (retained in UK law) so callers learn they can service at a VAT-registered independent garage without voiding their manufacturer warranty. Kills the main objection to leaving the dealer.
Yes — the agent checks courtesy-car availability against your fleet, confirms age/licence requirements, and books the car with the service. If none are free it offers the collection-drop-off alternative at no extra charge.
Yes — Phena asks which light is on (engine management, ABS, airbag, EML), when it came on, whether it's steady or flashing, and books the diagnostic slot. For anything safety-critical (brake warning, flashing EML) it advises the caller to stop driving and offers a recovery referral.
Yes — the template ships with accurate answers about Motor Ombudsman ADR, which parts you use (OE-quality vs genuine dealer), your warranty on repairs, and your Trustpilot / Google review profile. First-time callers get confidence, not a voicemail.
A good service advisor costs £28–35k a year. Phena costs from $29/month (~£23). And unlike your advisor, Phena answers at 9pm on a Sunday when your customer's head-gasket warning came on.
Set up your garage phone agent in under 10 minutes. No credit card required.
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